Refund policy

RETURNS & REFUNDS

We are not able to accept RETURNS or EXCHANGES. We have provided detailed measurements of each product to help you make the best sizing choice.**ALL ITEMS ARE FINAL SALE AND NON-REFUNDABLE**

If your receive a faulty product or your package gets lost in transit, we will replace your order and/or issue you a full refund immediately. 

In the case you are not satisfied with your order, email us at info@ultimes.ca and we will gladly sort it out with you. All emails will receive a response within 24 hours. All exchanges must be authorized by Ultimes.

** AUTHORIZED EXCHANGES MUST BE SHIPPED WITHIN 7 BUSINESS DAYS OF ORIGINAL SHIP DATE AND RETURNED WITH TRACKING NUMBER AND INSURED MAIL** Customer must also pay to re-ship an order after the exchange is made. The original merchandise must be with all original tags attached, in any original packing, unworn and unwashed. Footwear exchanges must be in brand new condition, unworn in the original box without any postal labels. Any damages on returned items may result a fee. Shipping charges are non-refundable and return shipping fees are the responsibility of the purchaser. Be sure to ship with a reputable carrier and always obtain a tracking number to avoid any loss or theft issues. Please be aware that we are not responsible for any damage, lost or stolen items and these may result in a fee.

INTERNATIONAL CUSTOMERS

Due to the high cost of shipping, we do not provide any returns or exchanges on international orders.